Welcome to Equestrian Supplies Store’s FAQ section. As fellow riders, we understand the importance of clear information when preparing for your equestrian adventures. Below you’ll find answers to our most commonly asked questions about products, delivery, payments and more.

Product Questions

What types of equestrian products do you specialise in?
We offer premium equestrian equipment across all riding disciplines, including:
  • Riding apparel (competition jackets, breeches, gilets)
  • Footwear (country boots, casual riding shoes, wellies)
  • Horse tack (bridles, reins, bits, fly veils)
  • Safety gear (body protectors, air jackets)
  • Accessories (belts, bags, purses, chaps)
  • Children’s equestrian clothing
Our collection is curated for riders who value both performance and style in their equestrian gear.
How do I choose the right size for riding apparel?
Each product page includes detailed sizing charts with measurements in both UK and international sizes. For competition wear, we recommend checking the “fit notes” as some items are designed for a closer fit. When in doubt between sizes, we suggest sizing up for comfort – our breeches and jackets often account for layering.
Do you offer products for young riders?
Absolutely! Our ‘Childrens’ category features riding wear and accessories specifically designed for younger equestrians, including properly fitted safety equipment and adjustable boots that accommodate growing feet.

Ordering & Account Questions

How do I create an account?
During checkout, simply select “Create an account” after entering your email address. This allows you to track orders, save your preferences, and check out faster on future visits. We’ll never share your details with third parties.
Can I modify or cancel my order after placing it?
We process orders quickly to get your gear to you promptly. If you need to make changes, please email [email protected] immediately with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the packing stage.

Payment Questions

What payment methods do you accept?
We accept all major payment cards (Visa, MasterCard, JCB) as well as PayPal for secure checkout. All transactions are encrypted for your protection.
Will I be charged customs fees?
For international orders (outside UK), customs fees may apply depending on your country’s import regulations. These fees are the responsibility of the customer and are not included in your order total. We recommend checking with your local customs office for specific rates.

Shipping & Delivery

What are my shipping options?
We offer two reliable shipping methods tailored for equestrians:
  • Standard Shipping (£12.95): Via DHL/FedEx, delivers in 10-15 business days after dispatch with full tracking
  • Free Standard Shipping: For orders over £50 via EMS, delivers in 15-25 business days (excluding Asia and some remote regions)
All orders are processed within 1-2 business days from our Edinburgh headquarters.
Do you ship to my country?
We ship globally except to parts of Asia and certain remote regions. During checkout, simply enter your address to confirm availability. If you encounter any issues, please email our customer service team with your location details.
How can I track my order?
You’ll receive a tracking number via email as soon as your order dispatches. Click the tracking link or visit the carrier’s website (DHL, FedEx or EMS) to follow your package’s journey to your stable door.

Returns & Exchanges

What is your return policy?
We stand by our products and offer a 15-day return window from the date of delivery. Items must be unused, in original packaging with tags attached. To initiate a return, please email [email protected] with your order number and reason for return.
How long do refunds take to process?
Once we receive your returned item, we’ll process your refund within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment method (typically 3-10 additional business days).
Do you offer exchanges?
Yes! If you need a different size or colour, please indicate this when requesting your return. We’ll ship the replacement as soon as we process your return, subject to availability.

Still Have Questions?

Our customer service team – all fellow riders – are happy to assist with any other enquiries. Contact us at [email protected] or by post at:

Equestrian Supplies Store
64 Lothian Rd
Edinburgh, GB EH6F 1CG
United Kingdom

Happy riding from all of us at Equestrian Supplies Store!