Term and Conditions

Last Updated: [Insert Date]

Welcome to Equestrian Supplies Store (horseridingsupplies.com). By accessing our website and making purchases, you agree to these Terms and Conditions which govern your use of our site and all transactions. Please read them carefully.

1. Website Use

1.1 Eligibility

You must be at least 18 years old or have parental consent to make purchases. By placing an order, you confirm you have legal capacity to enter into binding contracts.

1.2 Account Responsibility

When creating an account:

• You must provide accurate information
• Keep login details secure
• Notify us immediately of any unauthorized account use

1.3 Acceptable Use

You agree not to:

• Use our site for unlawful purposes
• Attempt to gain unauthorized access to our systems
• Upload harmful content or viruses
• Copy or misuse product information/images without permission

2. Products & Services

2.1 Product Descriptions

We take care to accurately describe our equestrian products including:

• Competition wear (jackets, breeches)
• Riding equipment (bridles, bits, body protectors)
• Footwear (riding boots, country wellies)
• Accessories (belts, chaps, fly veils)

Colours may vary slightly due to monitor settings. Please refer to sizing charts carefully.

2.2 Product Availability

All items are subject to availability. If an item becomes unavailable after ordering, we’ll notify you promptly and offer alternatives or a refund.

2.3 Hygiene Products

For health and safety, these items cannot be returned unless faulty:

• Body protectors
• Fly veils & masks
• All bits
• Intimate apparel

3. Orders & Payments

3.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to refuse orders at our discretion.

3.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We may adjust prices but changes won’t affect confirmed orders.

3.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is taken when order is dispatched.

3.4 Shipping

Delivery options:

• Standard Shipping (£12.95): DHL/FedEx, 10-15 business days
• Free Shipping: EMS for orders over £50, 15-25 business days

We process orders within 1-2 business days (excluding weekends/holidays). International customers may incur customs fees.

4. Returns & Refunds

4.1 Returns Policy

We accept returns within 15 days of delivery for most unworn, undamaged items with original tags/packaging. Follow these steps:

1. Email [email protected] within 15 days
2. Package items securely with original packaging
3. Ship to: Equestrian Supplies Store Returns, 64 Lothian Rd, Edinburgh, GB EH6F 1CG

4.2 Refunds

Refunds are processed within 3-5 business days after we receive and inspect returns. Original shipping costs are non-refundable unless the return results from our error.

4.3 Exchanges

For size/colour exchanges:

• Follow standard return process
• Clearly state desired replacement
• Pay any price difference

5. Intellectual Property

All content on our site (logos, text, images, product designs) is our property or licensed to us and protected by copyright. You may not reproduce any content without written permission.

6. Liability

6.1 Product Use

Equestrian equipment must be used properly. We’re not liable for injuries resulting from improper use of products.

6.2 Website Availability

We strive to keep our site available but aren’t liable for temporary downtime due to maintenance or technical issues.

6.3 General Limitation

Our total liability is limited to the purchase price of products, except where prohibited by law.

7. General

7.1 Changes to Terms

We may update these terms. Continued use after changes constitutes acceptance.

7.2 Governing Law

These terms are governed by English law. Disputes will be settled in English courts.

7.3 Contact

For questions about these terms:

Email: [email protected]
Postal: 64 Lothian Rd, Edinburgh, GB EH6F 1CG